- Engineered core features for a Telecom Call Center Portal serving 6,500+ agents, enabling seamless ticket creation and workflow automation.
- Developed and enhanced reusable React components within the Adobe Experience Manager (AEM) ecosystem.
- Integrated with Kafka, ESB, and API Management to achieve asynchronous data flow and real-time updates between microservices.
- Reduced ticket-to-resolution time by 20% and decreased system downtime by 20% through proactive monitoring and root-cause analysis.
- Improved case processing performance by 20% by implementing caching strategies and optimizing database queries.
- Collaborated with 5+ cross-functional teams (QA, DevOps, Infrastructure) to support production deployment and resolve user-reported issues.
Full-stack Developer
STC
- present
System Analyst Intern
MISK Foundation
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- Developed and tested algorithms for ultrasound image processing to detect blood vessels.
- Applied computer vision techniques to improve accuracy in measuring vessel dimensions.
- Supported integration of hardware and software components, validating results with engineers and researchers